Booking & Policy

Select Your Service

Browse our services and packages to find what resonates with your needs and goals. You can book online or call us directly.

Options: Online booking, phone booking, walk-in availability

Secure Your Time

Choose your preferred date and time slot. You'll receive confirmation with details about preparation and what to expect during your visit.

Confirmation: Email and SMS confirmation with preparation notes

Get Ready

Arrive early to check in, complete a brief health intake, and settle into our peaceful environment before your treatment begins.

Arrival: Please arrive 15 minutes before your appointment

Enjoy Your Experience

Let our skilled therapists guide you through a personalized experience designed to restore, renew, and refresh your mind, body, and spirit.

Experience: Complete focus on your comfort and well-being

Upon Arrival

• Check-in early: Arrive 15 minutes before your appointment
• Complete intake: Share any health concerns or sensitivities
• Lock valuables: Use provided lockers for personal items
• Silence phone: Keep devices on silent or off
• Use robes: Wear provided robes and slippers

During Treatment

• Communicate: Tell your therapist about pressure preferences
• Stay relaxed: Let go of the outside world
• Ask questions: We're here to guide your experience
• Respect privacy: Only undress to your comfort level
• Enjoy the moment: Focus on your breathing and relaxation

Shared Spaces

• Speak softly: Keep conversations quiet and peaceful
• Respect others: Give space to fellow guests
• No phones: Keep devices away from common areas
• Clean up: Return towels and robes to proper places
• Enjoy quietly: Use relaxation time for introspection

Treatment Room Standards

• Fresh linens: All sheets, towels, and robes laundered between treatments
• Surface disinfection: All high-touch surfaces cleaned and sanitized
• Product hygiene: Professional-grade, properly stored products
• Air quality: Proper ventilation and air purification systems
• Equipment sterilization: All tools properly cleaned and maintained

Your Health & Safety

• Health screening: Brief intake to understand any concerns
• Product selection: We adapt products to your skin type and sensitivities
• Therapist training: All staff properly trained in hygiene protocols
• Contamination prevention: Single-use items where appropriate
• Emergency procedures: Clear protocols for any health concerns

Booking Policies

• Advance booking: Recommended, especially for weekends
• Same-day availability: Limited, call to check
• Package bookings: Require 48-hour advance notice
• Group bookings: Require 72-hour advance notice
• Credit card hold: May be required for some bookings

Cancellation Policy

• 24-hour notice: Required for individual treatments
• 48-hour notice: Required for packages over ₹5,000
• 72-hour notice: Required for groups of 3+ or special packages
• Late cancellation: 50% of service fee charged
• No-show: 100% of service fee charged

Rescheduling

• Easy rescheduling: Available up to 24 hours before
• Online changes: For standard appointments
• Phone changes: For packages and special requests
• Multiple changes: Subject to availability
• Emergency rescheduling: We'll work with you when possible

Payment & Gratuities

• Accepted payments: Cash, cards, digital wallets
• Tipping: Personal choice; 15-20% is standard where applicable
• Package payments: Due at time of service
• Gift cards: Fully redeemable for services
• Receipts: Provided for all transactions

Pre-Treatment Preparation

• Shower before treatment: Help maintain hygiene standards
• Avoid heavy meals: Eat lightly 2 hours before
• Limit alcohol: Avoid before spa treatments
• Remove jewelry: Store safely before your session
• Communicate concerns: Share any health issues with us

Medical Considerations

• Pregnancy: Some treatments modified; consult physician
• Recent injuries: Notify therapist before treatment
• Skin conditions: We'll adjust products and techniques
• Medications: Share any that might affect treatment
• Allergies: Always inform us of any sensitivities

Age Policies

• Minors: Must be accompanied by parent/guardian
• Age restrictions: Some services for 16+ only
• Consent forms: Required for all guests under 18
• Special accommodations: We'll adapt for young guests
• Teen treatments: Specifically designed for younger skin

Special Accommodations

• Mobility assistance: Wheelchair accessible facilities
• Communication needs: We'll work with any requirements
• Sensory considerations: Adjustments for sensitivities
• Cultural preferences: Respect for all backgrounds
• Religious considerations: Accommodations where possible

Can I walk in without an appointment?

While we accept walk-ins when available, advance booking is strongly recommended, especially for weekends and evening appointments. Call ahead to check same-day availability.

What if I'm running late?

Please call us as soon as possible if you're running late. We'll do our best to accommodate you, but treatments may need to be shortened to respect the next guest's appointment.

Do you accept walk-ins for gift cards?

Yes, gift cards can be purchased during operating hours. Digital gift cards are also available for immediate gifting and can be sent via email.

Can I book multiple treatments in one day?

Absolutely! We often recommend combining treatments for a complete experience. Our packages are designed to flow naturally, with built-in relaxation time.

What if I need to cancel due to illness?

We understand that illness happens. Please call us as soon as possible. We'll work with you to reschedule without penalty when possible, especially for contagious conditions.

Are gift cards refundable?

Gift cards are non-refundable but fully redeemable for services. They don't expire and can be used for any treatment or package. Partial redemption is allowed.